Service Strategy
The response and capability of our Service Department is one of the key INFORS HT successes, especially in terms of the breadth and scope of our after sales service. INFORS HT has been developing and extending the role of the in-house department specifically dedicated to Service support for a number a years now.In addition to the help and support available from our headquarters, we have also developed additional layers of high quality service and support throughout the world in the following ways:
- Our subsidiaries have their own dedicated and trained after sales specialists, many having years of experience in mechanical and electrical systems.
- Our colleagues in associated companies all over the world have their own service departments and INFORS HT regularly supplies dedicated, in-house training courses to ensure their engineers skills are appropriate and up to date.
- We have a number of plans in progress for further improvements and monitoring of our Service capabilities over time
Subcategories
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Revamping
Compared to measuring and control systems, the demands regarding material and hardware of a fermentation plant have not undergone many changes over many years. Units which could still be used without problem, where mechanical components are concerned, are discarded because of old MSR instrumentation systems.
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Qualification
Quality and performance issues are important, especially for pharmaceutical production and increasingly for the research work which leads to a product due to an emphasis on PAT (Process Analytical Technology).